Mitya Kozlov

User-focused product professional with 10+ years bridging developer platforms, infrastructure, and fintech. Skilled at translating complex customer needs into internal platforms, APIs and UIs that power scalable, data-driven products. Fluent in Linux, SQL, cloud-native systems, and software architecture, combining product ownership with direct supervision of engineering teams. Grew revenue and engineering velocity by coupling strategy with hands-on execution. Brought the product from idea to break-even in 8 months, adding 21% to the business line’s revenue.

Société Générale Factoring

• Head of Product & Engineering

  Sep 2017 - Feb 2024 • 6 yrs 6 mos

  Customer-facing products

  • Launched a new SME financing product that reached break-even in 8 months and grew to 21% of business line revenue by validating demand with 100+ customer interviews and securing SLT buy-in backed by $1.1M in funding.
  • Boosted conversion 2.6x and CLTV by 29%, achieving 3x ROI, by reprioritizing roadmap using unit economics and implementing automated onboarding flows.
  • Orchestrated GTM for new products, blending sales-assisted and product-led growth, which doubled pipeline velocity and expanded addressable market by 17%.
  • Accelerated time-to-market by 25% for customer-facing features by leading 3 cross-functional squads, balancing engineering constraints with product goals.

  Business tools

  • Optimized OpEx and Time-to-Money by designing real-time payment processing pipelines (ISO 20022 APIs)
  • Delivered $0.9M annual interest savings by designing a cashflow forecasting tool, leveraging large-scale transactional datasets that improved asset/liability duration matching.
  • Increased payment auto-allocation success rate from 30% to 90%+, adding 30 bps in revenue, by applying pattern recognition algorithms.
  • Boosted partner adoption by 3x by publishing APIs for payment initiation and reconciliation.

  Platform & Architecture

  • Scaled core business platform to handle >10x customer growth by replacing legacy monolith with modular design using event-driven Hexagonal architecture and Domain Driven Design (DDD).
  • Cut delivery cycle time from 90 to <30 days (85th percentile), boosting CSAT from 32% to 78%, by introducing CI/CD pipelines and acceptance testing.
  • Improved Service Level Indicators (SLIs) by 34% and reduced deployment time by 41% by migrating a distributed system spanning 11 time zones to a private K8s cloud (OpenShift & VMware) and refactoring core services into cloud-native, concurrent architectures aligned with DORA metrics.
  • Reduced developer churn from 15% to 3% by cutting onboarding time to <1 day and improving deleloper experience (DX) through automated dev environments and self-service portal.
  • Doubled developer throughput, eliminating wait times by introducing Infrastructure-as-Code (Terraform & Ansible) across 3 squads.
  • Reduced incident resolution time (MTTR) by 45% and improved on-call efficiency by introducing observability & monitoring standards (Grafana, Victoria Metrics/Logs/Traces) to enable data-driven engineering decisions.

• Head of Business & Technology Operations

  Jul 2013 - Sep 2017 • 3 yrs 3 mos

• Head of Customer Experience & Product Insights

  Nov 2010 - Jul 2014 • 3 yrs 9 mos

  • Increased customer satisfaction score by 35% by implementing a data-driven service model, optimizing response times, and launching a proactive client engagement strategy.
  • Boosted portfolio growth by 25% by aligning customer service with sales, leveraging insights from customer interactions to drive tailored solutions and cross-sell opportunities.
  • Improved operational efficiency, reducing case resolution time by 50%, by redesigning workflows, automating key service processes, and fostering a high-performance, customer-centric team culture.

• Project Lead, Product Development

  Jun 2007 - Nov 2010 • 3 yrs 6 mos